Job Overview

We are looking for an experienced BPO Executive who can lead and manage team members, take ownership of client operations, and ensure timely, accurate, and high-quality service delivery. The ideal candidate should have relevant experience in the BPO or outsourcing sector, strong accounting and business knowledge, and the ability to work independently under pressure.

This role requires a proactive professional who can make sound business decisions, solve operational problems, manage client relationships, and maintain team productivity with minimal supervision. Practical experience with Xero and a strong understanding of bookkeeping, financial reporting, tax, compliance, and business analysis are essential.

What You’ll Actually Be Doing

• Team Leadership & Management: Guide, coordinate, and develop team members to ensure quality work, productivity, and timely delivery of client assignments.
• Client & Operations Ownership: ake responsibility for assigned clients, daily operations, deadlines, and deliverables while ensuring client expectations are met.
• Independent Decision-Making: Make sound business decisions, resolve issues, and manage responsibilities independently without constant supervision.
• Performance & Process Improvement: Monitor team performance, identify operational challenges, take corrective action, and improve workflows.
• Accounting & Financial Operations: Support and review bookkeeping, accounts payable and receivable (AP/AR), financial report analysis, and related accounting activities.
• Tax, Compliance & Risk Management: Ensure assigned work meets relevant compliance requirements, identify potential risks, and support effective risk management.
• Business Analysis & Problem-Solving: Analyze financial and operational information, identify problems, and develop practical, business-focused solutions.
• Client Communication: Maintain effective communication with clients, understand their requirements, and ensure work is delivered accurately and professionally.
• Xero & Accounting Technology: Use Xero effectively to manage accounting tasks, review financial information, and support client operations.

What We’re Looking For

• BPO / Outsourcing Experience — Relevant practical experience in the BPO or outsourcing industry.
• Accounting & Business Knowledge — Hands-on experience in bookkeeping, AP/AR, financial report analysis, taxation, compliance, risk management, and business analysis.
• Leadership Ability — Proven ability to manage, guide, motivate, and develop team members.
• Ownership & Accountability — A strong sense of responsibility for client operations, work quality, deadlines, and business outcomes.
• Decision-Making Skills — The ability to work independently, assess situations, and make sound business decisions.
• Critical Thinking & Problem-Solving — Strong analytical skills and the ability to identify issues and implement practical solutions.
• Pressure & Priority Management — The ability to manage multiple assignments, meet tight deadlines, and maintain quality under pressure.
• Xero Proficiency — Practical working knowledge of Xero for accounting and client operations.

Compensation Package

• Mobile Bill, 2 Weekly Holidays, Insurance, Gratuity, Provident Fund
• Salary Review: Yearly
• Lunch Facilities: Full Subsidy
• Festival Bonus: 2
• Evening Snacks; Unlimited Tea & Coffee
• Yearly Recreational Tour.
• Workplace: In-Office

Our Culture

We value innovation, collaboration, and continuous improvement. Our project managers play a crucial role in delivering cutting-edge technological solutions.

How To Apply

Send your resume along with a portfolio featuring examples of your relevant work.

Please email your resume to hr@niftyitsolution.com with your expected salary.

Write the job position, your years of experience, expected salary, and your university in the subject line of the email. Example: Management Trainee Officer (MTO)- Global Bookkeeping & AI_2Years_50k_NSU